Refund policy

Our promise

Every pack leaves our warehouse sealed and fresh. If yours arrives damaged, if we sent the wrong item, or if it is late or lost, tell us within 14 days of delivery and we will send a replacement free of charge. No need to send anything back. If you would rather have a refund than a replacement, just say so in your message and we will refund the order instead.

Because our snacks are food, we cannot accept returns, and we cannot refund a pack that simply was not to your taste. If that happens, write to us anyway: we will give you 15% off your next order so you can try a different flavour.

How to make a claim

Email info@dontworrysnacks.com within 14 days of delivery with:

• Your order number
• A photo of the damaged product, showing the batch code on the tub where you can
• If you received the wrong item, a photo of the complete package showing the issue

We reply within one business day and most replacements ship within two.

Subscriptions can be paused, skipped or cancelled any time from your account, with no fee.